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Conditions of Use

Esynergie Ltd a UK company own and operate this website. Though we endeavour to ensure the accuracy of the information placed on this website we do not warrant or guarantee the accuracy or correctness of such information or of any other content, description or material placed on or referred to on this website. We do not warrant that the website, its content or the server that makes it available are error or virus free or free of other harmful components or that your use of this website will be uninterrupted.

In no event will we be liable for any loss or damage (whether direct or indirect, including loss of profits or any consequential loss) resulting from or in any way connected with your use of this website whether caused by negligence or otherwise, although we do not limit or exclude our liability for death or personal injury resulting from our negligence.

If you are dissatisfied with the website or any content or materials on it, your sole exclusive remedy is to discontinue your use of the website.

All content of this web site including but not limited to the text, photographs, images, graphics, illustrations, designs, written and other material including the program and code that operates this website (together the “content”) is protected by copyright, trade mark and/or other proprietary rights owned by or licensed to Esynergie Ltd.  Should you choose to download, print or copy any content from this website, you must do so only for your personal use.  In all cases we must be acknowledged as the source of the material.  You acknowledge that you have no right to use the content in any other manner. If you want to make additional use of any of our material outside the terms of this disclaimer, you should apply to Esynergie Ltd for the appropriate consent and conditions.  Unless stated otherwise on this website all other uses of the content are expressly prohibited.

The website may provide links to other websites, the content of which is not under our control.   Accordingly, we cannot accept any responsibility for the materials or offers for goods or services featured on such websites.   Links to such websites are not to be taken as an endorsement of such websites or as a warranty that such websites will be free of viruses or other such items of a destructive nature.

Please note that any goods and services supplied or made available through this site or through sites which are linked to this site are supplied by third parties and not by Esynergie Ltd (unless stated otherwise).   Any dealings between you and such third parties, including payment for and delivery of products or services and any other terms, conditions, warranties or representations, acts or omissions associated with such dealings, are solely between you and the third party. You agree not to hold Esynergie Ltd liable for any loss or damage of any kind incurred as the result of any such dealings.
At certain times there is the opportunity for customers to place a “Pre-Order” to enable them to order and pay for products and have the products delivered to the delivery address of their choice on the official launch date.   If a customer places such an order and also orders other products from the website the order will only be processed in its entirety and despatched to the delivery address to meet the launch date of the pre-order item(s).  If a customer wishes to order items for immediate processing and despatch they will need to order them separately from any items included in the pre-order facility.

Returns Policy
If for any reason customers are unhappy with their purchase, they may return it within 28 days of receipt in an unused condition along with the original packaging and a valid receipt.  In this case we will offer a full refund.  This does not affect your statutory rights.  If goods are returned after the 28 day period we will offer an exchange of goods up to the value of the original purchase.  To arrange the return goods, telephone us on 0203 012 0348.  If you wish to return via your own devices you must choose a method of postage which provides a unique consignment number for reference and which also provides a tracking facility.  Please note that postage returns costs will only be refunded if the stock which was purchased is deemed to be faulty.  Return postage costs will not be refunded for items which were ordered in the wrong colour or size.

When returning any products the customer is required to return any additional products which they receive as part of an offer for buying a certain product (for example “Buy one get one free”). When returning goods which are made up of several components, all the components must be present which were sent with the original purchase.   Postal charges incurred are the responsibility of the customer.  If any genuine fault or error has occurred in the first stage of packaging, with proof, then postage and packaging costs will be refunded.  

European customers can take goods which they wish to return to us to any post office in their own country but they must use a returns service with a tracking facility and they must supply us with a consignment number will not accept responsibility for any goods returned to us which are sent without the use of a track and trace service or without an official consignment number.

Stock Availability
We regularly update our stock levels and remove any items that will not be coming back into stock.   If any item is still online but marked as “Currently out of stock but more is expected soon” then it is likely that it will be back in stock.   Please come back and visit the store again soon to check availability.

Unfortunately, from time to time we will run out of stock on certain items.   When this happens we will remove them from the website so users cannot order these products, this avoids disappointment when we can’t fulfil their request.

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